RETURNS POLICY

Our straightforward returns process makes it easy to return unwanted items.

RETURNS CONDITIONS
If you change your mind, you can return most unwanted products, provided the following conditions are met.

PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season — purchases made between November 12 and December 31 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.

ITEM CONDITION
Items must be unused, unwashed, and undamaged.

PACKAGING
Items must be returned in their original, intact packaging.

RETURNING A PURCHASE MADE ONLINE
Eligible online purchases can be returned via post.

BY POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office. Please note that we are unable to accept returns if the product or its packaging is damaged in any way, including damage from packing tape or postal labels.

Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation.

Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.

A NOTE ON PRODUCT EXCHANGES

Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.

We can often locate your transaction, provided you are able to share relevant details.

FOR PURCHASES MADE ONLINE
Your Online Order Confirmation email serves as both your proof of purchase, and as a Tax Invoice.

If you are unable to locate your Online Order Confirmation, your purchase history can be accessed by logging in to your online Account. Rest assured, if you checked out as a guest you can retrospectively create an account with the email addressed used, and your purchase history will be visible to you there.

In some instances, it is possible to return an item that was gifted to you.

You are welcome to return a gift, provided proof of purchase can be supplied, and any items being returned meet our Returns Policy.

RETURNING ITEMS PURCHASED ONLINE
A refund is automatically issued to the original payment method used. It is not possible to change the account the refund will be deposited to.