FREQUENTLY ASKED QUESTIONS
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WHAT ARE YOUR DELIVERY OPTIONS?
Express Delivery is our standard delivery service, free on orders over $150, and charged at $16 on orders under $150.
Our Team aim to pack your order within 1 business day
Once packed, orders are delivered using DHL, parcels are delivered to metro areas within 1-3 business days, while orders to regional areas can take 3-8 business days.
Orders are packed daily, Monday to Friday, excluding Public Holidays.
DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default.
When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.
If you do not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.
Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.
Read more
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WHAT IS YOUR CHANGE OF MIND RETURNS POLICY?
Our straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return most unwanted products, provided the following conditions are met.
PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season — purchases made between November 12 and December 31 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
RETURNING A PURCHASE MADE ONLINE
Eligible online purchases can be returned via post.
BY POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office. Please note that we are unable to accept returns if the product or its packaging is damaged in any way, including damage from packing tape or postal labels.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
A NOTE ON PRODUCT EXCHANGES
Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.
Read more
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HOW WILL I RECEIVE MY REFUND?
All refunds are automatically issued to your original payment method.
The processing time may differ based on your payment method and financial institution, but once processed, expect the refund to reflect in your account within 5 business days.
AFTERPAY & PAYPAL REFUNDS
If your original payment method was Afterpay or PayPal, you will receive refund updates directly from them, in addition to communication from us.
Read more
Express Delivery is our standard delivery service, free on orders over $150, and charged at $16 on orders under $150.
Our Team aim to pack your order within 1 business day
Once packed, orders are delivered using DHL, parcels are delivered to metro areas within 1-3 business days, while orders to regional areas can take 3-8 business days.
Orders are packed daily, Monday to Friday, excluding Public Holidays.
DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default.
When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.
If you do not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.
Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.
Read moreOur straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return most unwanted products, provided the following conditions are met.
PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season — purchases made between November 12 and December 31 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
RETURNING A PURCHASE MADE ONLINE
Eligible online purchases can be returned via post.
BY POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office. Please note that we are unable to accept returns if the product or its packaging is damaged in any way, including damage from packing tape or postal labels.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
A NOTE ON PRODUCT EXCHANGES
Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.
Read moreAll refunds are automatically issued to your original payment method.
The processing time may differ based on your payment method and financial institution, but once processed, expect the refund to reflect in your account within 5 business days.
AFTERPAY & PAYPAL REFUNDS
If your original payment method was Afterpay or PayPal, you will receive refund updates directly from them, in addition to communication from us.