If an item you've had for a while develops an issue, we can review it.
ITEMS PURCHASED ONLINE
Please submit your item for assessment via our Online Returns Portal, selecting “faulty” as your return reason.
You will be prompted to provide images of the item clearly showing the issue. A faulty assessment is completed within 5 business days, with next steps communicated via email.
If the Online Returns Portal no longer recognises your order, please submit an email enquiry with "faulty product" as the request type, and our Team will assist you there.