Our straightforward returns process makes it easy to return unwanted items.
RETURNS CONDITIONS
If you change your mind, you can return most unwanted products, provided the following conditions are met.
PURCHASE DATE
🎄 Enjoy extra flexibility this holiday season — purchases made between November 12 and December 31 come with an extended 60-day return window.
For purchases made outside this period, our standard 30-day return policy applies.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
RETURNING A PURCHASE MADE ONLINE
Eligible online purchases can be returned via post.
BY POST
For postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office. Please note that we are unable to accept returns if the product or its packaging is damaged in any way, including damage from packing tape or postal labels.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.
A NOTE ON PRODUCT EXCHANGES
Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.