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      I've not received an email about my order

      We are aware of an issue with some of our automatic emails not being received by customers. We are currently investigating this further.

      Please be assured that customer orders are unaffected by this issue; so your order will still be progressing as expected. You just may not receive the usual emails to confirm progress.

      In the meantime - if you have a login to the website; you will still be able to see your orders and track progress online when you login and check your order history.

      S
      Shane is the author of this solution article.

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  • Personalisation
    • Personalisation
      Personalisation
  • Orders & Payments
    • Placing Orders
      Placing Orders
    • Completed Orders
      Completed Orders
    • Product info
      Product info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
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      Privacy and Cookies Policy
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